Overview
The Generative AI for ServiceNow course provides a practical introduction to integrating Generative AI capabilities within the ServiceNow ecosystem to automate workflows, improve service delivery, enhance employee experiences, and accelerate business operations. Learners will explore how AI-powered experiences can support IT services, customer operations, knowledge management, and enterprise productivity.
This hands-on course covers Generative AI concepts, intelligent automation, virtual assistants, workflow enhancement, AI-assisted service management, and practical implementation approaches within ServiceNow environments.
By the end of the course, learners will be able to understand and apply Generative AI capabilities to create intelligent, scalable, and efficient ServiceNow-driven business solutions.
- ServiceNow Developers and Administrators implementing AI-powered workflows
- IT Service Management (ITSM) Professionals improving service operations
- Workflow and Automation Specialists optimizing enterprise processes
- Developers integrating Generative AI into ServiceNow applications
- Solution Architects designing intelligent service platforms
- Business Analysts driving operational transformation initiatives
- Customer Service and Operations Teams improving user experiences
- IT Professionals modernizing enterprise service delivery
- Consultants delivering ServiceNow and AI transformation solutions
- Students and Beginners exploring AI-enabled enterprise platforms
- Introduction to Generative AI and ServiceNow ecosystem
- Understanding AI capabilities within ServiceNow environments
- Foundations of Large Language Models (LLMs) for enterprise workflows
- AI-assisted content and response generation
- Prompt engineering for ServiceNow use cases
- AI-powered service request and case management concepts
- Intelligent workflow automation and orchestration
- Virtual agents and conversational AI experiences
- Knowledge management and AI-assisted search concepts
- Incident management and operational efficiency improvements
- Service catalog and employee productivity automation
- Context-aware AI interactions and recommendations
- Integration with enterprise systems and external data sources
- Monitoring, optimization, and AI performance concepts
- Security, governance, and responsible AI practices
- Privacy, compliance, and enterprise AI considerations
- Deployment strategies and operational best practices
- Real-world ServiceNow AI implementation scenarios
- Multiple-choice questions
- Scenario-based assessments
- Workflow and automation design exercises
- ServiceNow AI implementation concepts
- Recommended passing score as defined by training provider
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Training Options
Corporate Training
We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.