Course Overview
The Professional Development Institute® (PDI) is one of the leading international institutions specialized in qualifying and developing professional competencies. It is headquartered in the United Kingdom (UK) and has a proven track record in preparing specialized professionals across vital sectors, including banking, finance, and insurance. PDI is distinguished by offering internationally recognized professional certifications that enhance individual efficiency and strengthen their capabilities in the global workplace.This program aids professionals to enable implementation & certification of enterprise IT Service Management Systems including improvement in maturity of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1.
- IT Heads
- Service Managers
- Compliance Officers
- MSP Leaders
- • Build service governance frameworks• Implement ISO 20000-1 controls• Develop service catalogs
- SLAs & procedures• Incident
- change & supplier management• Certification readinessModules (9)
- ITSM Principles
- Service Risk Management
- Planning ITSMS Projects
- ITSMS Gap Analysis
- Service Control Design
- Documentation & Registers
- Implementation & Training
- Internal Audit & Incident Governance
- Certification & Continual Improvement
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Training Options
Corporate Training
We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.