Overview
The ServiceNow AI Agent Development course provides a practical introduction to designing, building, and managing intelligent AI agents within the ServiceNow ecosystem. Learners will explore how AI agents can automate workflows, execute tasks, interact with enterprise systems, and deliver contextual, intelligent experiences across IT, operations, customer service, and business processes.
This hands-on course focuses on AI agent architecture, workflow orchestration, prompt-driven interactions, automation strategies, and integration capabilities within ServiceNow environments. Participants will gain practical knowledge to develop scalable AI-powered solutions that improve operational efficiency and service delivery.
By the end of the course, learners will be able to understand and implement AI agent concepts to create intelligent and automated ServiceNow experiences.
- ServiceNow Developers building intelligent AI-powered applications
- ServiceNow Administrators implementing automation and AI capabilities
- IT Service Management (ITSM) Professionals optimizing service delivery
- Workflow and Automation Specialists designing intelligent process automation
- AI and Automation Engineers integrating agent-based solutions
- Solution Architects designing enterprise AI systems
- Business Analysts improving operational efficiency through AI workflows
- Customer Operations and Support Teams enhancing service experiences
- Consultants delivering ServiceNow transformation solutions
- Students and Beginners exploring AI agent technologies and enterprise automation
- Introduction to AI Agents and ServiceNow ecosystem
- Understanding intelligent agents and autonomous workflows
- ServiceNow AI architecture and agent capabilities
- Foundations of Generative AI and Large Language Models (LLMs)
- Designing AI agents for enterprise use cases
- Prompt engineering for ServiceNow AI agents
- Workflow automation and orchestration concepts
- AI-powered task execution and process automation
- Agent memory and context management concepts
- Virtual agents and conversational experiences
- Service request and incident automation workflows
- Knowledge management and contextual response generation
- Tool integration and enterprise connectivity concepts
- AI-driven recommendations and decision support
- Monitoring, evaluation, and performance optimization
- Security, governance, and responsible AI practices
- Deployment and lifecycle management for AI agents
- Real-world ServiceNow AI implementation scenarios
- Multiple-choice questions
- Scenario-based assessments
- Workflow and AI agent design exercises
- ServiceNow implementation concepts
- Recommended passing score as defined by training provider
Policies
Training Options
Corporate Training
We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.