Overview
The ServiceNow AI & Workflow Automation course provides a practical introduction to using ServiceNow’s platform capabilities combined with Artificial Intelligence to automate business processes, improve operational efficiency, and enhance employee and customer experiences. Learners will explore how AI-powered workflows, intelligent automation, virtual agents, and low-code capabilities transform service management and enterprise operations.
This hands-on course covers workflow design, automation strategies, AI integration, process orchestration, and real-world business applications. Participants will gain practical knowledge to streamline operations, reduce manual effort, and create scalable digital workflows.
By the end of the course, learners will be able to design, implement, and optimize AI-powered workflows using ServiceNow concepts and automation best practices
- ServiceNow Professionals building automated enterprise workflows
- IT Professionals and System Administrators improving service operations
- Workflow and Automation Specialists optimizing business processes
- IT Service Management (ITSM) Professionals implementing digital transformation initiatives
- Business Analysts improving operational efficiency through automation
- Solution Architects designing scalable workflow solutions
- Developers expanding into ServiceNow automation capabilities
- Operations and Support Teams streamlining service delivery processes
- Consultants delivering ServiceNow-based transformation solutions
- Students and Beginners exploring workflow automation and AI platforms
- Introduction to ServiceNow and AI-powered workflow automation
- Understanding the ServiceNow platform and ecosystem
- Workflow automation fundamentals and business process design
- ServiceNow architecture and core platform concepts
- Low-code and no-code automation capabilities
- AI-assisted service management concepts
- Intelligent workflows and process orchestration
- Virtual agents and conversational automation
- Workflow Designer and automation configuration concepts
- Incident, request, and case management automation
- Integration with external applications and services
- Data-driven decision-making and automation strategies
- AI-powered recommendations and operational intelligence
- Monitoring, reporting, and workflow optimization
- Security, governance, and compliance considerations
- Enterprise workflow transformation approaches
- Deployment and operational best practices
- Real-world business use cases and implementation scenarios
- Multiple-choice questions
- Scenario-based assessments
- Workflow design exercises
- ServiceNow implementation concepts
- Recommended passing score as defined by training provider
Policies
Training Options
Corporate Training
We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.