Course Overview
The Professional Development Institute® (PDI) is one of the leading international institutions specialized in qualifying and developing professional competencies. It is headquartered in the United Kingdom (UK) and has a proven track record in preparing specialized professionals across vital sectors, including banking, finance, and insurance. PDI is distinguished by offering internationally recognized professional certifications that enhance individual efficiency and strengthen their capabilities in the global workplace.This program enables participants to acquire fundamental knowledge and practical skills to understand, design and maintain an IT Service Management System (ITSMS) based on ISO/IEC 20000-1.
- IT Managers
- Service Desk Leads
- CIO Office
- Quality Managers
- Compliance Professionals
- • Understand ITSM concepts
- service lifecycle & value streams• ISO/IEC 20000-1 structure
- clauses & benefits• Service governance
- roles & responsibilities• Service continuity & availability management• Service desk & incident management fundamentals• Documentation & continual improvementModules (8)
- Introduction to IT Service Management
- ITSM Governance & Service Value System
- ISO/IEC 20000-1 Framework & Clauses
- Service Risk
- Availability & Continuity
- Incident
- Problem & Change Management
- Service Delivery & Supplier Management
- Monitoring
- KPIs & Improvement
- Certification & Continual Improvement
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Training Options
Corporate Training
We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.